Ca Optical

Toll Free 1-800-680-1298

Free Shipping & Money Back Guarantee

20% Off Use Code “Love20” 

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Toll Free 1-800-680-1298

Free Shipping & Money Back Guarantee

20% Off Use Code “Love20” 

google_review
CartShopping cart icon
google_review
CartShopping cart icon

Frequently Asked Questions

We’ve compiled a list of commonly asked questions to make your shopping experience smoother.

Orders / General

How do I place an order?

Browse the site and pick out a frame, give us your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest!

We have a full tutorial on how to buy glasses online as well!

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
In short, we cut out the middlemen and retail costs while maintaining high quality standard. We complete all manufacturing under one roof and never cut corners on quality.
Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 1-855-598-2020 or send an email to service@caglasses.com and let us know how we can help you with your order. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

Frames

Is there a way to try out your frames and see which ones fit me best?

You absolutely can! Click TRY ON when you’ve found a pair of specs you like. It’ll take you to EyeTry, our virtual mirror. Just take a picture of yourself then upload and you can try on as many of our frames as you want.

Of course! In the product detail page select Buy Frame Only
We sure do. Come check out our Kids’ Eyeglasses.

We have hundreds of men’s and women’s sunglasses styles, with over 12 unique tinting options. You can also turn any eyeglasses frame into a pair of shades with our Sun sunglasses lenses option

Yes! We offer photochromic lenses and premium Transitions™ Adaptive® lenses. First select your eyeglasses frames and then select Light Adaptive during lenses coating section.

For bifocals, frames must be at least 28mm. Progressive lenses require a lens height of 30mm.

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. These numbers are your frame measurements. Check out our tutorial on how to read frame measurements so you can be sure your’re selecting glasses that fit you best.

If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. For temple length you need to measure from the temple screw to the temple tip.

California Glasses offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.
Unfortunately, no. Due to the way basic color tint and photochromic are applied, they cannot be applied to the same lens and you must choose one or the other.
Want to get some glasses and don’t require a prescription? Choose “Frame Only” option while in the product detail page.You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since California Glasses does not offer frames without lenses.You can remove your lenses at home once your order has arrived.

Delivery and Shipping

Can I track my order?
You sure can! You can enter your order or tracking number in the Track Order section in your account.

Your order will be delivered within 7 – 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

For US customers, we offer USPS and UPS Next Day Air services. Please note, UPS Next Day Air means your glasses will arrive the next day once manufacturing has been completed and they have been shipped.

For Canadian customers, we offer the Canada Post service.

For UK customers, we offer DHL service.

For Australian customers, we offer the Australia Post service. For other countries, we offer DHL service as well. For all other countries, see our shipping methods.

Support

Oops! I entered some of my prescription incorrectly. Now what?

Our expert team can fix your prescription as long as you give us a call at 1-855-598-2020 or shoot us an email at service@caglasses.com with your order number and correct prescription within the hour of ordering.

Prescriptions

How do I read my prescription?
Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we’ve got that covered. Come check out our tutorial on how to read your prescription.
PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is usually included in your prescription. If not, you can measure your PD yourself.

You can do it yourself or have someone else measure it using a mirror and a ruler. Place a ruler, milimeter side up, directly under the center of your right or left pupil. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. Repeat for accuracy. Note that the average PD is between 57 and 65mm.

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Lenses

Do you offer prism correction?

Absolutely! When entering your prescription, click Add prism.

Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Our quality lenses come in six different refractory indexes. See our Lenses page for more information.

Typically, 60% of the lens height is reserved for distance vision and 40% for reading

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

We use quality industry Flat Top 28 for all bifocals.

Sorry, but we are unable to sell lenses independent of their frame.

Payment

Do you accept insurance?
Unfortunately we are not currently affiliated with any insurance companies. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company.We are covered under FSA and HSA however. You can shop using your FSA debit card, we can provide you with a detailed receipt for you to submit.
We accept AMEX, Visa, Discover, MasterCard and PayPal payments.
We use Paypal Pro as our payment processor. Paypal is one of the most secure payment platform in the industry . All transactions are actually sent to paypal to process, we do not see your credit card information on our end.
You can download a detailed sales invoice by accessing the My Orders section of your account page.
Sorry, but we do not allow multiple discounts. That means only one coupon per purchase. Also, coupons cannot be applied to any items that are currently on marked down or on sale. If you have a several items in your cart, promotional codes will only be applied to full-priced items.

Returns

What is your return policy?

At CA Glasses, we guarantee the quality of our eyewears. If you are not happy with your glasses, simply contact us for a refund or a replacement.

CA Glasses has a 30-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.

Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.

Product warranty does not cover damage caused by accidents, negligence, or improper care.

No refund if customer entered prescription incorrectly, We strongly recommend you to text your prescription to 615-669-3998 after submitting the order, so we can make your glasses accordngly

1. Obtain an Authorization Return Email by contacting our Customer Service.
2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.
3. Once we receive your delivery confirmation number, you will either receive a refund within 3-5 business days or be sent a replacement.

If you decide to replace your glasses with a new pair of higher value, the difference you are responsible for covering the difference. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired.

How can we help?

Order Status

Check order status, view order history or track packages

Return & Exchange Shipping & Returns

We offer 30 days free exchange or refund and 365 day product guarantee

Contact us Give us a call: 1-855-598-2020 Mon-Fri 7am-10pm PST

Chat with us via live chat or give us a call. Mon-Fri 7am-10pm EST

Help

Help & FAQ
Order Tracking
Shipping & Returns
Contact Us

How to

Help & FAQ
Order Tracking
Shipping & Returns
Contact Us

Further Questions?

Take a look through our FAQs, and if you don’t find what you’re looking for, feel free to reach out to our support team for further assistance. Happy browsing!

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